There is a scam that is going on currently where a malicious company will call you and tell you that they are Microsoft, HP, Dell or any other computer company and that they have detected a problem on your PC or Laptop. THIS IS A SCAM! Period. Microsoft Will never call you, nor will any other computer company. Do not fall for this, do not let them remote into your Computer. Do not give them any information. Do not give them your credit card. Hang up and give us a call. As a general rule of thumb, never let anyone remote into your computer that you do not know or trust.