Careers

Kontney Computer Group is seeking a candidate for Technical Service Specialist

 

Duties: Blend of Field work and in office bench service work.   In office bench work, such as Data Migration, Data Recovery, Computer Tune-up, Install Software, Password Reset, Router Configuration, Reload PC or Laptop, Smart Phone E-Mail Setup, Turn-Key PC or Laptop deployments and Virus Cleanup.  Field work such as installations, computer placement, installing network printers and field assessments too.  Answering Phone and providing remote control support.  Provides IT Services to both Business and Residential clients. Assess customer needs and sell services to fulfill those needs.  Lead junior engineers to learn and grow.

Skills: Well-rounded Computer Services skills. Install Windows 10, configure routers and other peripherals, update drivers, move data, remove viruses and more.  Candidate must have a basic understanding of networks and routers. Candidates will work with customers to asses needs and sell computer services.

Technical Requirements: 2-4 Year Experience or Technical Certificate or Degree in IS/IT.  A+ Certified, comfortable with Networking.  Working knowledge of Windows based operating systems and applications. Must be pro-Microsoft as we are a Microsoft Silver Partner selling Microsoft Office 365 services.

Personal Skills/Customer Interaction:  In office meetings and services.  Solo field service work, full business and residential Information Technology such as deployment and engineering.  Candidate should be able to display ability to retain knowledge on procedures and approach to technical issues.  Mentors junior engineers to become more efficient and skilled.  Must be personable and willing to communicate clearly technical issues that clients may experience. Can do attitude is a must. Complainers need not apply

Development Path: From Information Technology Specialist you will be transitioned into Field Services I based on IT skills, attack level, sales engineer level, personality and spirit towards services offered.  Extra incentives apply to upper-band technicians.

Experience as an engineer at Best Buy Geek Squad, Milwaukee PC, iNet, etc. is a plus.

We are a Pro-Microsoft IT consulting group that seeks Engineers that are also Pro-Microsoft or at least acceptable of Microsoft.

E-Mail your resume to kcgcareers@outlook.com

-Kyle Kontney